At this time, we do not offer the option of personal order pick-up. Thank you for your understanding, and we believe that our delivery options will meet your needs.
If you notice damage to the packaging or the product itself, it is important to distinguish between superficial damage and damage that affects the product's content. If the damage is limited to the outer packaging and does not affect the quantity or quality of the product, such a situation typically does not meet the criteria for a valid complaint. On the other hand, if the product is damaged to the extent that it results in a loss or devaluation of its content, the complaint will be recognized in accordance with our warranty terms.
We are committed to providing efficient and reliable service. For items in stock, delivery typically takes 3–5 business days, depending on your location and current delivery conditions. For items on back order, delivery may take up to 10 business days.
If your order doesn't arrive within the expected timeframe, we encourage you to reach out to our customer support team via email. We're here to help track your package and provide updated delivery information promptly.
The availability of our products primarily depends on our suppliers. We regularly share updates about restocks and product availability on our official Instagram page,@zyro_lab, where you can find the latest news. For specific inquiries about product availability, we recommend directly contacting our customer support. Our team is always ready to provide detailed information and assist with any questions about our products.
